John Rjolius - Summary of the Book of Customer Service Revolution

John Rjolius - Summary of the Book of Customer Service Revolution

6,49 €

Why is there a big gap between what companies believe they offer and what their customers think? Let's make it clear more, is it better to appoint distinguished and talented employees to serve customers, or to train the current employees to become distinguished? How can a customer service employee provide...

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Produktbeschreibung

Why is there a big gap between what companies believe they offer and what their customers think? Let's make it clear more, is it better to appoint distinguished and talented employees to serve customers, or to train the current employees to become distinguished? How can a customer service employee provide the best service to the customer, without knowing what the customer is going through from experiences?
Marke Sahla Books
EAN 9783770095889
ISBN 978-3-7700-9588-9
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