John Tschohl - Loyal for life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less

John Tschohl - Loyal for life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less

8,99 €

Loyal for Life is the service recovery bible. It teaches you how to take unhappy customers from hell to heaven in 60 seconds or less. Every company, –no matter how excellent their products or employees, –occasionally makes a mistake. How those companies and their employees respond to those mistakes is...

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Produktbeschreibung

Loyal for Life is the service recovery bible. It teaches you how to take unhappy customers from hell to heaven in 60 seconds or less. Every company, –no matter how excellent their products or employees, –occasionally makes a mistake. How those companies and their employees respond to those mistakes is what separates successful costumer service driven organizations from the rest of the pack. Loyal for Life will stretch the reader's' concept of service recovery, empowerment, and customer service to a whole new level.
Marke Alpina Publisher
EAN 9785961432930
ISBN 978-5-9614-3293-0
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7,69 €

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