19,39 €
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America...
Direkt bei Thalia AT bestellenMarke | Random Audio PRH US |
EAN | 9780739309537 |
ISBN | 978-0-7393-0953-7 |