44,99 €
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main...
Direkt bei Thalia AT bestellenMarke | O'Reilly Media |
EAN | 9781491927182 |
ISBN | 978-1-4919-2718-2 |