28,99 €
Optimal Design Manifest is a practical 'hands-on' book that presents a strategic Performance Based Model that can be designed and implemented within a minimal time-frame for maximum benefit. The book challenges conventional wisdom and the generic approaches currently embraced by Contact Center Organizations by presenting a methodology which reflects a...
Direkt bei Thalia AT bestellenMarke | Lulu |
EAN | 9781716615740 |
ISBN | 978-1-71661-574-0 |