Wilhelm Gutmayer Johann Stickler Karl Heinz Gartlgruber - A Guide for Service Professionals

Wilhelm Gutmayer Johann Stickler Karl Heinz Gartlgruber - A Guide for Service Professionals

32,90 €

Service: from good to great! Along with the basic tools of the trade, including properly setting a table, a refined beverage service, and a thorough knowledge of service systems, styles and techniques, a courteous, polite and unobtrusive interaction with customers is essential. It doesn’t end there. Excellent recommendations while taking...

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Produktbeschreibung

Service: from good to great! Along with the basic tools of the trade, including properly setting a table, a refined beverage service, and a thorough knowledge of service systems, styles and techniques, a courteous, polite and unobtrusive interaction with customers is essential. It doesn’t end there. Excellent recommendations while taking a guest’s order, the professional handling of complaints, and understanding and warmth in communicating with foreigners are important as well. A service professional must also be able to plan, organize and carry out all kinds of events to create a memorable experience for all guests.​
Marke Trauner
EAN 9783990626764
ISBN 978-3-99062-676-4
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